User Experience (UX) Architect

Royal Credit Union

About Us:

Royal Credit Union was made up of just 100 Members when it was organized in April 1964 to serve the employees of Uniroyal and their families. In November of 1972, Royal was granted permission to add other employee groups to its membership and over the next two years we did just that, bringing 27 new groups into the family. That popularity told us we were ready for a community charter.

With more than 180,000 Members today, we on the surface don't really look like we did when we just occupied a small office in a tire plant. But there are many, many things that have remained true from day one. They are highlighted in our Core Values, which you will find on this page and posted in each of our offices. More importantly, you will find these Core Values instilled in each of our Team Members, who make sure to listen to your story and help you in any way they can. Federally insured by NCUA.

https://www.rcu.org

Position Details

User Experience (UX) Architect
Job
Full-time
11/20/2017
Northwest Wisconsin
Eau Claire, WI

Team Members are at the core of who we are; living our core values of making a difference, doing the right thing, making it easy, being caring, being friendly, nice, and respectful, and taking ownership. Perhaps Royal is the change you’re looking for. Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members.

Is this you? If so, let us know by submitting an application!

The User Experience (UX) Architect will report to the VP-Marketing & Business Development. This position defines the optimal digital user experience for Royal’s Members and prospective Members, and provides design requirements for achieving that experience. The UX Architect will work cross-functionally across Royal, and directly with Members, to determine design and functionality that will drive an exceptional Member experience.This position will serve as the primary marketing representative on key Member-facing technology projects, representing the user experience, and will partner with the Digital Marketing Coordinator to deliver a Member-centric rcu.org.

Required Experience and Skills:

  • Bachelor’s degree in Computer Science, Information Systems, Marketing, or related degree
  • Minimum of 7 years’ experience designing and managing customer-facing technology solutions focused on providing the optimal user experience, preferably in financial services
  • Minimum of 3 years’ experience integrating marketing technology with enterprise applications 
  • Proficient with Drupal and HTML 
  • Strong communication and presentation skills 
  • Strong analytical and problem solving skills to create data-driven insights 
  • Knowledge of print and design spec 
  • Strong sense of customer service 
  • Must be proficient in Microsoft Office Products. 
  • Work efficiently under conditions of multiple deadlines and changing priorities. 
  • Work productively in a team environment with high levels of interruption. 
  • Must be able to transport oneself to frequent work-related meetings, workshops, conferences, etc. 
  • Able to pay meticulous attention to detail. 
  • Function in a high volume environment and within time constraints to meet deadlines. 
  • Communicate and live Royal Credit Union’s core purpose, values, and organizational culture daily

Preferred Experience and Skills:

  • 10+ years’ experience managing customer-facing technology solutions, preferably in financial services 
  • 5+ years’ experience integrating marketing technology with enterprise applications 
  • User Experience (UX) Certificate

Work Schedule:

This is a full time, exempt level position. Hours will general be Monday through Friday between 8:00am - 5:00pm with additional evening and weekend hours as needed.

Prior to starting normal schedule, candidate must attend full time training from 9:00am - 4:30pm Monday through Friday for three weeks at the Royal Credit Union Corporate Center in Eau Claire, WI.


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