Technology Coordinator

Michael Best & Friedrich

Founded in 1848, Michael Best has earned a reputation as a leading law firm. Approximately230+ attorneys serve clients at our offices nationwide. Michael Best's rich tradition and long history is a testament to our ability to remain dynamic and responsive to the significant changes facing businesses over the past 168 years. Since our inception, we have remained true to the firm's longstanding goal of delivering results for our clients. That strong foundation continues to guide our work in the constantly evolving business environment facing our clients today. Michael Best is able to draw from our extensive legal and business knowledge to anticipate and meet our clients' 21st century needs.

https://www.michaelbest.com/

Position Details

Technology Coordinator
Job
Full-time
10/10/2017
Southeast Wisconsin
Chicago, IL or Milwaukee, WI

Michael Best & Friedrich has an opportunity at the Milwaukee or Chicago office for a Technology Coordinator. The Technology Coordinator works closely with the Marketing & Business Development Team and the Firm's Technology Services group to maintain and manage the Firm's Contact Relationship Management System (CRM), website, email distribution software, and other marketing/technology-related duties.

Responsibilities and Duties:

  • Manage the Contract Relationship Management (CRM) database
  • Work with team members on the migration to a new CRM system (InterAction moving to Microsoft Dynamics BDP)
  • Maintain and develop best practices/data entry standards
  • Research and enter information to supplement current data in CRM system
  • Create requested CRM reports
  • Handle all incoming calls and questions regarding the CRM database
  • Update CRM records as necessary
  • Enter new clients and marketing data from EMI database to CRM database
  • Maintain firm's existing mailing lists
  • Maintain and enhance firm website
  • Provide reporting on SEO and click/view statistics
  • Handle all back-end changes to the website
  • Provide ideas and suggestions for improvements to the website
  • Handle posting of all new marketing promotions to the website, including invitations, client alerts, announcements, etc.
  • Handle Vuture (email distribution software) program, including coordination of distribution of mass electronic mailings and reporting statistics
  • Assist with webinar technology as needed

Knowledge, Skills, Abilities and Other Characteristics:

  • Database, Excel, and Work Processing experience
  • Detail oriented
  • Ability to manage several tasks simultaneously
  • Excellent communication skills
  • Professional client service manner, responsiveness, flexibility, and adaptability
  • Excellent customer service skills
  • Experience in CRM systems and Vuture, preferred

Minimum Education and Experience:

  • Bachelor's Degree
  • At least three years of experience, preferably in a professional services environment

« Back