Product Implementation Specialist

We are seeking a customer-focused and organized individual with .NET development experience who possesses excellent technical, verbal, and written communication skills to join our implementation team. The Product Implementation Specialist plays a key role in driving frictionless customer experience during pre-sale, post-sale (customer onboarding), and retention.

The Product Implementation Specialist is a key conduit between sales, product, and customer teams. In this dynamic role, the Product Implementation Specialist will work in a teaching/consulting capacity to provide ecommerce best practices & business solutions, product training, and support initial setup and configuration (onboarding).

MRR Soft is a cutting-edge SaaS software company looking for the right person to take our fast growing business to the next level. Are you an Entrepreneur at heart? This could be the right position for you. This is a key role and you will get exposure to the entire business. You will have potential to grow as much as you want. We are looking for someone with relentless drive, who thrives on good stress and wants to win.

This position is a highly visible role within the organization reporting directly to the Chief Technology Officer while working closely with sales & marketing, customers, solutions partners, and product development teams.

Responsibilities:

• Participate in pre-sales meetings with clients to provide consultation for eCommerce and business solutions 
• Responsible for creating product training material and managing the knowledge base 
• Responsible for onboarding a new client or partner with the complete initial setup of MRR Soft products 
• Deliver product training and ongoing education to customers & partners via virtual classroom, webinars, or in person 
• Provide consultation to clients and partners during implementation (SDLC). 
• Work with the support team to address customer tickets 
• Play an active role in building and defining the product roadmap based on interaction with customers and improvements needed (gaps) in the product 
• Participates in functional specification reviews 
• Participates in design walkthroughs 
• Participate in product roadmap and release planning 
• Active towards process improvement within the product development & support organization

Qualification/Requirements:

• Bachelor’s degree in computer science, software engineering, MIS, computer engineering, electrical engineering, IT, or equivalent required. 
• 2-4 years product development/consulting experience 
• Expert level of SDLC and Object Oriented Programming, ASP.NET, C#, SQL Server, and Web Services 
• Must have solid ability to diagram solutions and the ability to articulate/engage with clients on solutions Expert level with Internet standards (e.g. HTTP, XML, SOAP, CSS) and relational database (SQL Server) 
• Experience in IT infrastructure issues (web and application server setup, load-balancing, firewalls, etc.) and awareness of current technology & industry trends 
• Strong logical, analytical, and problem solving skills 
• Advanced interpersonal skills to coordinate major activities Must have excellent writing skills 
• Must be well organized with multiple tasks occurring on a daily basis 
• Strong presentation skills and comfortable level in presenting before peers and customers 
• Must be able to travel up to 10% to client sites 

Preferred: Consulting experience with an ecommerce/CMS service provider

Competitive Salary commensurate to the ability to deliver winning performance.

Full benefits - 8 Paid holidays, Three (3) weeks vacation, Health, Vision, Dental, Life, Short and long-term disability, 401 (k) retirement plan with employer match.