IT Support Technician

Keefe is looking for a part-time I.T. Support Technician in our growing I.T. department to provide daily end user support and assist with projects as assigned. This role requires a self-motivated individual who possesses a great work ethic, ability to work in a fast pace / multi-tasking environment, and be an excellent communicator within all levels of technology proficiency. This position requires a trustworthy individual who can work in a team environment, work flexible hours, and be called upon to assist in varying level of assignments as needed.

Responsibilities

• Provide deployment, support, troubleshooting, repair, and maintenance of all technology including desktops, laptops, tablet devices, cellular devices, printers, and other devices typically kept in a workplace environment 
• Assist with and help maintain all user accounts, including email, Active Directory, Exchange, and Office 365 
• Provide on-site and remote technical support to all Keefe associates 
• Willing to work flexible hours and be called upon on weekends for emergencies 
• Stay up to date on the latest technology trends and share input when it comes to technology decisions 
• Assist with general administrative office tasks as needed 
• Assist with setup, configuration, and breakdown of equipment for company events 
• Perform maintenance on our various telephone hardware and systems

Qualifications

• Associates degree or equivalent working experience 
• Knowledge of Window PC, Apple / Mac, and Android devices 
• Knowledge of network connectivity, including switches, hubs, routers, and servers 
• Knowledge of the Windows Server environment, including Active Directory 
• Knowledge of cloud based applications including Dropbox, Office 365, and OneDrive 
• Knowledge of online platforms (Data storage, Customer Relationship Management, Applications) Knowledge of NEC and Polycom telephone system hardware (Preferred) 
• Ability to troubleshoot, maintain and repair copiers and Hewlett Packard printers
• Ability to travel between satellite offices, support onsite as needed 
• Strong communication skills, both written and verbal with experience in help desk telephone support 
• Organized, self-motivated, ongoing learner, who is able to work as part of a team

Why work at Keefe?

We are passionate about our employees, our staff, our agents, and our work. Southeastern Wisconsin is our slice of heaven on earth, and nothing makes us happier than helping people realize their dreams. We are an established firm with deep ties to the area and forward thinking marketers with a focus on delivering over-the-top service to our customers. We maintain our culture with respect, recognition, and support.