Community Manager

We are looking for an energetic and experienced Community Manager to be the face and advocate of our 1300+ member customer community. As a member of the small but mighty Mediasite marketing team, your role is to nurture, grow and manage the Mediasite Community, forging a customer experience that contributes to deeper satisfaction, loyalty and retention.

Your main responsibilities are day-to-day online community engagement and management, content curation and communication, and leading the charge for all our customer events. You also have a mind for analyzing customer interactions, trends and data and putting that information into action.

• Online Community Engagement. As an exceptional communicator and listener, you’ll monitor and interact with the Community to: engage new members, facilitate conversations and connections among members, identify unmet needs and trends, surface customer advocates, facilitate the Mediasite ideation process and gauge overall customer sentiment. Your deep Community insight and customer relationships will be key as you develop short and long term strategies to always maintain a fresh and engaging online Community experience.
• Content Curation & Communication. Regularly collaborating with Sonic Foundry SMEs and our customer team of Mediasite Community Advisors, you’ll coordinate a continual stream of customer-focused content. This includes curating content for, writing and sending the monthly Community newsletter; developing communication plans for all Community events; and promoting Community webinars. You’ll also collaborate with marketing team members to uncover relevant thought leadership and demand gen resources that can be repurposed for the Community and vice versa.
• Customer Events. Throughout the year, you’ll lead the planning and execution of several customer events including European and Australia/New Zealand Summits as well as regional Americas chapter meetings. Event responsibilities include program development, event promotion, attendee registration, venue selection/logistics, budgeting and evaluation. Similarly, you will play a strategic role in planning and project managing our largest Community event, the annual Mediasite User Conference.

• 2-4 years community development and management experience
• Exceptional writing, communication and critical thinking skills
• Ability to effectively multi-task while maintaining high attention to detail
• Demonstrated experience with community management, event management and marketing automation platforms (familiarity with Jive, Marketo, Cvent, WordPress or Salesforce, a plus)
• Ability and desire to travel to customer events 
• Bachelor’s degree in marketing, public relations, journalism, communications or a related field

Competitive compensation & benefit package.