Account Manager

Critical success factors:

• The account manager must have proven success at managing client accounts and have a strong foundation of communication solutions
• Demonstrate consistent track record of critical-thinking skills
• Be detail-oriented and able to meet deadlines and anticipate needs
• As a strategic communication firm, the account manager’s writing must be impeccable in every instance; from emails to news releases to plans, writing must be error-free 
• This position requires juggling multiple projects and deadlines
• The account manager must be able to stay calm and work with team members effectively when faced with competing deadlines
• Red Shoes is a well-known brand in the community and employees must be properly representing the agency at all public-facing opportunities, from social media usage to attendance at community events
• Company culture is extremely important and all employees must recognize their own contributions to agency culture
• The account manager accepts responsibility for his/her actions and their subsequent impact on culture and strives to “be your best you” each and every day
• The account manager is a leadership position at Red Shoes and as such, the account manager must be able to manage team members in a positive and constructive manner that leads to positive results, happy colleagues and thrilled clients

Specific job duties are as follows, but not limited to:

• Maintain visibility with key decision makers
• Know the clients’ businesses/industries well enough to anticipate problems or issues that could develop; bring to resolution
• Attain confidence in clients’ business, best practices and personal communication knowledge to guide clients to best solutions, even if encountering pushback from client
• Develop marketing programs which strategically align with clients’ initiatives
• Plan media outreach that obtains key media results and coverage
• Understand social media communication channels and strategically integrate social media into a client’s overall marketing plan
• Have sound working knowledge of all advertising opportunities available to clients
• Develop, direct and present strategy to clients
• Lead client meetings
• Generate and submit ideas that solve clients’ problems
• Develop account budgets and establish profitability goals for client
• Monitor account activities to keep them in line with expectations established by you and the client

• Minimum 6 years of experience in the communication field
• Bachelor’s degree in a related field
• Demonstrated writing expertise
• Strong interpersonal and communication skills
• Solid editing and proofing skills, including knowledge of AP Style
• Demonstrated ability to manage multiple projects successfully

• Employer-subsidized health insurance 
• Group dental & vision insurance 
• 401(k) with company contribution 
• Employer-paid life insurance, long-term and short-term disability insurance 
• Paid time off program 
• Flexible work environment