|Title||Traffic/ Production Manager
Candeo Creative is a dynamic and flourishing full-scale integrated marketing and advertising agency that lives and breathes brilliant marketing. Our culture is one that supports creativity, openness and professional development. Candeo Creative is dedicated to serving our employees through competitive compensation, benefits and office perks. We ensure that creativity matched with unbeatable passion is in the heart of our being. Candeo Creative is dedicated to seeking the best solutions for our clients, from startups to international organizations. Our team members aim to go the extra mile, think in a critical and creative fashion and zealously serve each other and our clients.
The traffic/ production manager is responsible for the internal scheduling, production and on-time delivery of all agency creative and production department work. This is accomplished through collaboration with creative directors, art directors and graphic designers, and supervision of in-house personnel such as communication specialist, multimedia specialist, media buyers, strategists, and web developers/ programmers. It is also accomplished by interfacing with a variety of outside vendors who supply work to the agency on a freelance or contract basis. The traffic/ production manager opens all client jobs entering the agency and assigns a step-by-step schedule of completion to each of those jobs as it is entered. The traffic/ production manager coordinates movement of all client jobs through all agency departments (account service, research/planning, media, creative, interactive/web, production,). Each day the traffic/production manager posts an internal status report of all active jobs in the agency, assigning a status to each job. Everyone in the agency should receive this report via internal email. The traffic/production manager also works with project managers to track and/or physically move jobs from one step of completion to the next. As changes in timing or scheduling take place, the traffic/ production manager must be informed so an accurate schedule can be produced each day. The traffic/ production manager prices all agency services, calculates in-house charges through working with various departments, and requests estimates from outside sources. This information is then incorporated in cost estimates and delivered to clients. The traffic/ production manager is responsible for obtaining the best price, quality and delivery possible for all agency projects. After acceptance of pricing, the traffic/ production manager issues purchase orders to the outside resources to complete the work and assures that when bills are received by the agency, prices are as quoted.
To ensure that we are meeting the needs of our clients, the traffic/ production manager will work with account managers, project managers and department leaders to seek and implement the best solutions. This position will be a perfect fit for you if you are able to:
- Review and approve all work requests for production or deny requests to be routed back to requestor with reasons why request was denied.
- Generate job tickets, entering information and assigning project numbers.
- Review daily work schedule with department leaders, creatives, production artists, and interactive/web development staff. Conduct weekly production meetings with creative and production personnel.
- Review any job change orders from account managers/clients and copies to affected agency personnel.
- Revise schedules and update for all departments a daily “Hot Sheet,” listing the most pressing jobs for the day and their current status. Also publish a weekly production status report to advise all departments of schedules and job status.
- Expedite all “crisis jobs.” Majority of work should flow through creative/production on a reasonable, scheduled basis, as directed and supervised by the creative director.
- Notify account manager when necessary to contact clients for any materials, information, etc., required to complete scheduled projects.
- Communicate regularly with account service and media about the current status of all jobs in progress in creative/production, based on input from creative director.
- Report any problems affecting job quality, due dates and costs to account service, after being advised by creative director.
- Work with media buyer in selecting vendors for all jobs, based on quality control, budget, timing, etc. Assist media buyer in job estimating, vendor specifications, etc.
- Schedule proofreading personnel. Ensure all artwork is proofread, both before submission to the client, and prior to use or publication.
- Be notified when internally approved copy, layouts, etc., are forwarded to account managers for client approval. Retrieve client-approved materials from account managers to continue production process. Make sure all material is properly signed off as approved by account manager and client.
- Assist media buyer in coordinating schedules of collateral materials to arrive before final deadlines. Coordinate with media buyer to ensure publication material deadlines are met. Supervise deliveries, and coordinate delivery schedules with office assistant; also check and sign off on vendor deliveries.
- Prepare production estimates based on briefings from account managers and meetings with production artists. Obtain quotes from art and photo suppliers, freelancers and other vendors. Maintain licensing records on purchased digital stock for future reference.
- Archive and maintain any in-house client mechanicals/original artwork, digital production file backups, and photo files according to the agency archiving process.
- Maintain updated agency sample files. Arrange delivery of samples to client and agency personnel for all completed jobs.
- Close job tickets when projects are completed; notify accounting that job is ready to bill, then posts job to billing and remove it from production schedule.
- Assist with billing by reviewing job billings with account managers and making revisions.
- Authorize production department staff training as necessary; notifies controller/business manager. Authorize hardware/software purchases for creative production department and notifies the controller/business manager.
- Bachelor’s Degree in marketing, business administration, or related field
- Minimum 5 years of traffic, production or project management experience, preferably at creative agency
- Ability to communicate across organizational and client boundaries
- Experience in organizational team management
- Strong knowledge of marketing and advertising industry
- Demonstrate creative problem-solving through successful work in similar environments
- Possess high emotional intelligence and interpersonal skills
- Ability to manage time and priorities to work efficiently and effortlessly
- Highly organized and deadline driven
- Effective verbal and written communicator utilizing various digital platforms
- Ability to work in a multi-task, multi-priority, high volume, and fast-paced environment with limited supervision and direction
- Pleasant personality, professional appearance and tact
- Ability to work effectively on a team with a positive attitude
|Compensation & Benefits||
Compensation is negotiable based on qualifications.
- Medical, Dental and Vision Insurance
- Retirement Planning
- Paid Holidays
- Paid Time Off
- Fun, laid-back environment
- Cash and Non-Cash Bonus Programs
- Personalized Professional Development
- Complimentary Snacks and Beverages